---
title: "Complaints"
url: "https://www.stbernards.mecmat.org/complaints"
school: "St. Bernard's Catholic Primary School & Nursery (part of Mater Ecclesiae Catholic M.A.T.)"
---

# Complaints

Catholic schools aim to be places where love of one’s neighbour is evident at all times. We
aim to be “One Family In Christ.” It is in wishing to uphold this principal that Catholic
schools, and those who work there, commit themselves to care for their school community
and uphold the Catholic doctrine and the ethos of the school. Nevertheless, as in any
organisation, there can be times when a complaint may arise and the aim of our Complaints
Policy is to set out how those complaints will be dealt with and how the school will work with
all parties involved towards achieving a satisfactory resolution.

### The full details of our Complaints Policy and Procedure can be found here:

 Complaints Procedure  823 KB  [Open for printing](https://files.schudio.com/st-bernards-2/files/documents/Complaints-Policy-and-Procedure-2025(1).pdf)

### Key Information

- [Assessment Results](https://www.stbernards.mecmat.org/our-school/ks2results)
- [Behaviour & Rewards](https://www.stbernards.mecmat.org/behaviour-rewards)
- [Complaints Procedure](https://www.stbernards.mecmat.org/complaints)
- [Mental Health & Wellbeing](https://www.stbernards.mecmat.org/mental-health)
- [Financial Transparency](https://www.stbernards.mecmat.org/our-school/financial-transparency)
- [Policies & Key Documentation](https://www.stbernards.mecmat.org/parents/policies)
- [PE & Sport Premium](https://www.stbernards.mecmat.org/our-school/pe-and-sport-funding)
- [Prospectus](https://www.stbernards.mecmat.org/our-school/prospectus)
- [Pupil Premium](https://www.stbernards.mecmat.org/our-school/pupil-premium)
- [Safeguarding (inc. online safety)](https://www.stbernards.mecmat.org/our-school/safeguarding-statement)
- [School Performance and Inspections](https://www.stbernards.mecmat.org/our-school/Performance-inspections)
- [SEND & Inclusion](https://www.stbernards.mecmat.org/our-school/Special-Educational-Needs)

   ![School Logo](https://www.stbernards.mecmat.org/images/icon/St.Benards-eblem-Colour.png)St. Bernard's Catholic Primary School & Nursery   Victoria Park Avenue, Lea, Preston, Lancashire, PR2 1RP

### About The Trust

Mater Ecclesiae Catholic Trust

 W\_rkspace 3 Caxton Road, Fulwood, Preston, Lancashire PR2 9ZZ

 [Visit Trust Website](https://mecmat.org/)

### Quick Links

### Office 365

  [Sign in to Office 365](https://outlook.office.com/)

  [![Trust Mark](https://www.stbernards.mecmat.org/images/images/Diocese_of_Lancaster_In_Line_White.png)](https://www.lrcd.org.uk/)

   ©  St. Bernard's Catholic Primary School & Nursery. All rights reserved. St. Bernard's Catholic Primary School & Nursery operates as an academy under Mater Ecclesiae Catholic Multi-Academy Trust. Company Limited by Guarantee | Company Registration No: 13882215 | Registered Office: W_rkspace, 3 Caxton Road, Preston, Lancashire, PR2 9ZZ, England.

  School & Trust Websites by ![Vendor Logo](https://the-blessed-sacrament-catholic-primary-school.schudio.com/img/logo/light.png)

   [ 01772 728153 ](tel:+01772728153) \| [ bursar@stbernards.mecmat.org ](mailto:bursar@stbernards.mecmat.org) \|

  Follow: [Facebook](https://www.facebook.com/stbernardsprimarypreston/)

 QUICK LINKS

### Quick Links